Return & Replacement Policy

All Sales Are Final

Due to the personal and handcrafted nature of our products, all sales are final. We do not accept returns, exchanges, or issue refunds for:

  • Disliking a fragrance

  • Fragrance preference or perceived fragrance strength

  • Ordering the wrong fragrance, product, or quantity

  • Changing your mind after placing an order

  • Used, opened, burned, or otherwise altered products

  • Gift cards, sale items, clearance items, or custom products

Fragrance is subjective and may smell different from person to person. Please review the fragrance description carefully before purchasing. Disliking a scent does not mean the product is defective.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email info@simplyscentsbyshan.com with your order number and clear photographs of the product and shipping packaging.

  • Shipping damage or an incorrect item must be reported within 48 hours of delivery.

  • A suspected manufacturing defect must be reported within 7 days of delivery.

  • Please keep the product and all packaging until your claim has been reviewed.

After we verify the issue, our standard remedy is to send a replacement of the same product at no additional charge. Damaged or defective merchandise does not need to be returned unless we specifically request it.

If the original product is no longer available, we may provide a comparable replacement, store credit, or a refund, as appropriate. Refunds are not guaranteed and will be issued only when a suitable replacement cannot be provided or when otherwise required by law.

Normal variations in color, texture, appearance, or fragrance that may occur with handcrafted products are not considered defects.

Order and Shipping Issues

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or delivery problems caused by an incorrect address submitted with the order.

If your package is marked delivered but cannot be located, please contact the carrier and check with household members or neighbors first. Then contact us so we can help review the shipment.

Order Cancellations

Orders begin processing quickly and cannot be canceled or changed once fulfillment has started. If you notice an error, contact us immediately; however, changes are not guaranteed.

Contact Us

Questions or product concerns may be sent to info@simplyscentsbyshan.com. Please include your name, order number, a description of the issue, and photographs when applicable.

This policy does not limit any rights or remedies that cannot legally be excluded.