Return & Refund

REFUND POLICY

Returns & Exchanges

We want you to love your Simply Scents candles! If you're not completely satisfied with your purchase, we accept returns within 30 days of delivery.

Eligible Items

• Candles must be unused and in their original packaging
• Items must be in resalable condition
• For safety and hygiene reasons, burned or used candles cannot be returned

How to Initiate a Return

1. Contact us at info@simplyscentsbyshan.com within 30 days of receiving your order
2. Include your order number and reason for return
3. We'll send you return shipping instructions within 1-2 business days
4. Pack items securely and ship within 7 days of receiving approval

Refund Processing

• Refunds are processed within 5-7 business days after we receive your return
• Original payment method will be credited
• Shipping costs are non-refundable unless the item arrived damaged or defective

Damaged or Defective Items

• Contact us within 48 hours of delivery with photos
• We'll send a replacement or issue a full refund immediately
• No need to return damaged items

Questions? Contact us at info@simplyscentsbyshan.com or through our live chat. We're here to help!