Return & Refund
We want you to enjoy your candles from Simply Scents Candle Co. to the fullest. If you encounter any issues with your order, please review our return policy outlined below.
Broken / Damaged Scents
In the unfortunate event that you receive a broken or damaged candle, we're here to help. Kindly follow these steps:
- Document the Damage: Take a clear picture of the broken or damaged item, including the packaging if applicable.
- Email Us: Send the picture to our customer support team at [email address] as soon as possible. Please provide your order number and a brief description of the issue.
- Assessment: We will review the provided information and pictures to assess the situation and determine the appropriate solution.
Note: Cold Weather Impact
During colder weather conditions, a few instances of candles sliding out of their jars have been observed. This occurrence can happen during the shipping process, particularly if the candle is placed upside down for extended periods. This may result in the wick appearing to be missing.
If you notice this issue with your candle, please take a picture and follow the same steps as mentioned above.
At Simply Scents Candle Co., we strive to ensure your satisfaction. We appreciate your cooperation in promptly reporting any issues, allowing us to address them efficiently and provide you with the best possible solution.
Thank you for choosing Simply Scents Candle Co. If you have any questions or concerns, please reach out to our customer support team at info@simplyscentsbyshan.com.
